MGT 350 Final Exam Guide 5 (UOP Course)

MGT 350 Final Exam Guide 5 (UOP Course)

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1) Critical thinking may be stored for use in future decision making. Examples of mechanisms used to “store” critical thinking for future programmed decisions include 
    


2) Decision tools and techniques influence the use of critical thinking in decision making. According to the decision steps model, what is a proper response when an unstructured problem is presented?
    


3) Bill Simmons is the manager of a small restaurant and must decide how much money he owes his suppliers. The best way for Bill to approach this as a critical thinker is to
    


4) A critical thinker balances effectiveness and efficiency when deciding how to approach a problem. Depending upon the situation, a proper approach may be to do nothing, to use a ready-made solution, or to design a custom made solution. Choosing a ready-made solution, rather than designing a custom made solution, implies 
    


5) Jane has a term paper due, a sick child who needs her attention, and a major project due at work. To save time, she decides to submit a paper for school that is less than her best, but will earn a passing grade. The best description of Jane’s approach is 
    


6) When faced with a decision opportunity, a critical thinker must sort through a variety of readily apparent symptoms in order to focus on important considerations that may be hidden. Based on the decision steps model, when framing a problem a helpful step is to


7) Critical thought involves the consideration of diverse perspectives. Disadvantages of group decision making include
    A.all of the above are disadvantages of group decision making
    B.increased security of confidential information
    C.a process that is more time consuming 
    D.a decision that accounts for the interests of diverse stakeholders
    E.a more autocratic environment


8) Tactics for increasing the diversity of opinion brought to bear on a decision include



9) One way for a leader to develop alternative perspectives for decision making is to 
    


10) Considerations when framing a problem include 
    

11) Conflict is a force of influence upon decision making, and may hamper decision implementation if not accounted for in the problem formulation and identification process. Conflict may stem from such factors as 
    


12) The outcome of the process of framing the problem includes
    


13) A form of critical thinking is fair-minded persuasive thinking. When engaging in problem formulation and identification with a group, the fair minded persuader would
    

14) Survey data, combined with this thinking style, can be used to identify a problem through statistical analysis.
    

15) A deductive logical argument in proper form is said to be


16) Problems may become apparent to stakeholders through the use of tools which compare actual results to expected results. An example of such a tool is a
    

17) An important step toward framing a problem in a manner that is sensitive to relevant stakeholder perspectives is to
    

18) An appropriate profit relative to funds invested would be a primary consideration of this stakeholder group.


19) Identifying programmed decision opportunities—problems with objectively correct answers, solvable through the use of simple rules, policies, or numerical computations—promises this benefit in terms of decision making. 
    
20) Jan is the owner of a retail store, and is evaluating the need for changes to the store’s commission structure for sales personnel. She has decided to exclude the sales personnel affected from the decision making process. Jan is probably seeking to minimize this force of influence on the decision making process. 
    
21) A manager may properly choose to ignore a problem 
    

22) A decision tool that can be helpful in identifying risks to contemplated decisions is 


23) Shakil works for a large contractor. Company policy requires that in hiring subcontractors, at least three bids must be received and that the lowest bid which meets specifications will be accepted. This programmed decision structure provides for ______ as a benefit, but does not account for ______. 
    
24) Upon review of the customer comment cards dropped in the box in his convenience store, Bob sees that 61% of the customers filling out a card have expressed dissatisfaction with waiting times. Bob decides to add an additional cashier during the day. Bob is using the ______ thinking style in order to make this decision. 
    

25) When deciding between decision alternatives, this tool helps the manager to focus scarce resources on the most common causes of a problem. 
    

26) In the course of developing a SWOT analysis, Bob determines that a large competitor is moving into one of his company’s key service areas. Bob has uncovered 
    

27) The initial step in framing the problem is to ______, and the first step in making the decision is to ______. 

28) Jan has been selected to implement her company’s decision to expand her company’s manufacturing operation into a new location. Six months into this project, the building has been completed, and machinery installed. However, Jan has been unable to secure enough applicants with the technical skills needed to operate this computerized facility. Jan’s implementation plan was most deficient in its consideration of 


29) Freda is in the process of implementing a significant decision. Which of the following considerations should she ignore? 

30) One way to manage the risk of a far reaching decision is to 
    

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