BUS 508 Chapter 7 Quiz

BUS 508 Chapter 7 Quiz

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BUS 508 Chapter 7 Quiz

1.      The ________, or span of control, is the number of employees a manager supervises.

2.      ________ is the process of dividing work activities into units within the organization.

3.      ________ at every level in the management hierarchy must exercise three basic types of skills: technical, human, and conceptual.

4.      A ________ is a written explanation of an organization’s business intentions and aims.

5.      A company that does not emphasize centralization retains decision making at the top of the management hierarchy.

6.      The ________ links employees from different parts of the organization to work together on specific projects.

7.      A frequently used tool in this phase of strategic planning is the SWOT analysis.

8.      The four basic types of organization structures are:

9.      ________, which allows firms to resume operations as quickly and as smoothly as possible after a crisis while openly communicating with the public about what happened.

10.  An effective structure is one that is clear and easy to understand: employees know what is expected of them and to whom they report.

11.  A ________ is a structure that places authority and responsibility jointly in the hands of a group of individuals rather than a single manager.

12.  ________ is the process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results.

13.  In the course of a typical day, managers spend time meeting and talking with people, reading, thinking, and sending text or e-mail messages.

14.  Strategic planning often makes the difference between an organization’s success and failure.

15.  ________ is guiding and motivating employees to accomplish organizational objectives.

16.  ________, or first-line management, includes positions such as supervisor, section chief, and team leader.

17.  An organization’s ________ is its system of principles, beliefs, and values.

18.  ________ is the process of achieving organizational objectives through people and other resources.

19.  Managers assign work to employees, a process called

20.  Planning can be divided into the following categories, except:

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