COM 295 Apply Week 5 Communication Tools Comparison (June 2019, Syllabus)

COM 295 Apply Week 5 Communication Tools Comparison (June 2019, Syllabus)

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Attachments: COM 295 Apply Week 5 Com Tools Comp (June 2019 Syllabus).docx [ Preview Here ]

Your coworker’s office is situated next to yours. One day she comes into your office and informs you of a huge project that is in the process of being assigned from upper management to your department’s manager. Within forty eight hours, your department manager contacts you through a text message informing you of your inclusion in this project.  Unfortunately, your manager included very minimal information about project specifics, so you do not know enough to get a solid start.

Your manager is highly political and does not pay much attention to detail. Also, he does not like his personnel reaching out to individuals outside of the department, especially his counterparts.  On the other hand, you do have good relationships with other departmental managers.

You will need to gather information so you can start your project and determine whether to use traditional or social media communication tools when you deliver your message.

 

Your manager dislikes email and texting because he cannot hear the other person's tone of voice or see facial expressions.  His frustration is related to a lack of

•          

cues

•          

resources

•          

constraints

•          

control

 

If, in your quest to gather information, you need to meet with team members that are in different time zones around the world, which communication channel is most likely to meet your needs?

•          

an electronic discussion thread

•          

a videoconference

•          

a series of one-to-one phone calls

•          

a conference call

 

If you would like to communicate with everyone in your department, but it is not necessary for everyone to receive the message at the same time, which of the following tools would you use?

•          

a phone conversation

•          

a conference call

•          

a videoconference

•          

an email

 

When you are ready to schedule a meeting with your department, or if you have a short, one-to-one or one-to-many message to deliver, which of the following would be the most appropriate to use?

•          

a webinar

•          

texting

•          

a conference call

•          

a blog

 

You have finished your first draft of the project, complete with several large files for your team members to review.  Several team members are remote and located in different cities.  What is the most efficient way for you to distribute the files for review?

•          

through a site such as Dropbox

•          

in the body of an email

•          

as an email attachment

•          

on a social media site

 

One possible negative effect of the text you received from your department manager is that

•          

instant messages do not work for group conversations

•          

instant messages cannot convey meta messages

•          

the brevity of messages can make them sound bossy

•          

instant messaging is an inherently serious channel

 

If you wanted to develop a personal brand, which social media tool would be most effective?

•          

a blog

•          

a social bookmarking page

•          

a wiki

•          

a discussion forum

 

One advantage of using social media in the workplace is that social media

•          

discourage self-promotion and opportunism.

•          

create a clear demarcation between professional and private lives.

•          

improve productivity when used constantly.

•          

ensure quicker access to business expertise and knowledge.

 

While working with your team on the project, you decide to utilize a shared file platform.  When doing so, it is important to

•          

discuss protocols for co-editing files

•          

keep comments general

•          

create a single, shared login

•          

grant each user access to all documents

 

Once you finish your project, you want to present it in a forum where your audience is able to hear your tone of voice and see your nonverbal cues, such as facial expressions, gestures, and posture.  The method of communication that would best accomplish this is:

•          

email

•          

text message

•          

videoconference

•          

face-to-face conversation

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